General Terms and Conditions

Beauty Zone e.U., proprietor Andrii Miller, Sonnenallee 122/16, 1220 Vienna, Austria; commercial register number FN 627151g; register court Commercial Court of Vienna; VAT identification number ATU80595018; telephone +43 670 184 7070; e-mail sales@beautyzonecare.eu; hereinafter “Beauty Zone”.

Version: 15 September 2026

This version applies to contracts concluded up to and including 30 September 2026. For contracts concluded on or after 1 October 2026, the version published at that time applies, which implements the provisions applicable from that date.

§ 1 Scope and customer groups

(1) These General Terms and Conditions apply, in the version valid when the order is placed, to all contracts concluded through the online shop beautyzonecare.eu between Beauty Zone and the customer.

(2) Deviating terms of the customer do not become part of the contract unless Beauty Zone expressly agrees to their application. Section 10(3) of the Austrian Consumer Protection Act (KSchG) remains unaffected in relation to consumers.

(3) A person is an entrepreneur where the transaction forms part of the operation of that person’s business (section 1(1) no. 1 KSchG). A person is a consumer where this is not the case (section 1(1) no. 2 KSchG). The classification of the specific transaction is decisive.

(4) The supplementary provisions of § 10 of these Terms apply to contracts with entrepreneurs. There is no separate set of terms for entrepreneurs.

(5) Contracts may be concluded in German or English. The version in the contract language selected by the customer during the order process applies to the respective contract. Where the shop is displayed in Ukrainian, that display is for information only unless expressly stated otherwise and does not extend the available contract languages.

§ 2 Order process and conclusion of the contract

(1) The presentation of goods in the online shop does not constitute a binding offer but an invitation to the customer to place an order.

(2) The customer selects goods, places them in the shopping cart and then proceeds through the checkout. The customer enters the required contact, delivery and payment details, selects an available delivery and payment method and is shown an order summary before placing the order. Until the final order button is activated, input errors can be identified and corrected by using the editing functions provided or by returning to the relevant input step.

(3) By activating the order button that clearly indicates the obligation to pay, the customer submits a binding offer to conclude a contract for the goods in the shopping cart.

(4) Receipt of the order is confirmed electronically without undue delay. This automatic acknowledgement of receipt does not yet constitute acceptance. Beauty Zone may accept the offer within two calendar days by sending an express order confirmation in text form, dispatching or handing over the goods, or, after receipt of the order, requesting payment or charging the selected means of payment. The contract is concluded when the first of these events occurs. If the offer is not accepted within this period, the customer is no longer bound by it. A mere reservation or authorisation of a payment amount does not constitute a charge.

(5) Beauty Zone stores the contract text, including the version of these Terms applicable to the order, for statutory and business record-keeping purposes. No separate permanent online access to this archived contract text is promised. The customer receives the contract confirmation, including these Terms, the withdrawal instructions and the model withdrawal form, by e-mail on a durable medium and can save and print those documents. Where a customer account is provided, the order information that is technically available there can additionally be viewed.

§ 3 Prices and delivery charges

(1) All prices are total prices in euro and include statutory value added tax. Any additional delivery and shipping charges are displayed separately before the order is placed.

(2) The price shown in the checkout when the order is placed applies.

§ 4 Payment

(1) Only the payment methods displayed for the specific order in the checkout before the order is placed are available. Beauty Zone may restrict the selection for objective reasons before the order is placed. The agreed payment method will not be restricted unilaterally after conclusion of the contract.

(2) The purchase price is due upon conclusion of the contract unless a different due date is agreed in the checkout.

§ 5 Delivery and passing of risk

(1) Beauty Zone delivers to Austria and to those Member States of the European Union that can be selected as delivery countries in the checkout. Delivery restrictions are displayed no later than at the beginning of the order process.

(2) Unless a different binding delivery period is stated on the product page and no later than before the order is placed, delivery will be completed no later than ten business days after conclusion of the contract within Austria and no later than fourteen business days after conclusion of the contract in other selectable Member States of the European Union. Where advance payment has been agreed, the period begins on the day after receipt of the full invoice amount. Business days are Monday to Friday, excluding public holidays at Beauty Zone’s registered place of business. Statements such as “2–4 days” concerning transit time refer only to the usual period after handover to the delivery service provider; the maximum total delivery period above, including processing, remains decisive.

(3) Delivery to an address in Austria is free of shipping charges where the order value, after discounts and excluding shipping charges, is at least EUR 100.

(4) In relation to consumers, the risk of accidental loss or accidental deterioration passes only when the goods are handed over to the consumer or to a third party designated by the consumer who is not the carrier. If the consumer enters into the transport contract independently without using a delivery option proposed by Beauty Zone, the risk passes when the goods are handed over to the carrier; the consumer’s claims against the carrier remain unaffected (section 7b KSchG). In relation to entrepreneurs, the risk passes when the goods are handed over to the carrier.

(5) If ordered goods are unavailable before the order is accepted, Beauty Zone will not accept the offer in respect of those goods and will inform the customer without undue delay. Payments already collected will be refunded without undue delay; mere payment authorisations will be released. After conclusion of the contract, the statutory provisions on impossibility and delay apply.

(6) If the carrier returns the goods to Beauty Zone because delivery was impossible for a reason attributable to the customer, Beauty Zone may claim the actual, necessary and reasonable costs caused by the failed delivery. This does not apply where a consumer validly withdraws from the contract. The customer may prove that no loss or a substantially lower loss was incurred.

§ 6 Retention of title

The delivered goods remain the property of Beauty Zone until the purchase price has been paid in full. The extended retention of title under § 10(6) additionally applies in relation to entrepreneurs.

§ 7 Right of withdrawal for consumers

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, acquire physical possession of the goods. Where multiple goods ordered in one order are delivered separately, the period begins on the day on which you or the third party designated by you acquire physical possession of the last goods delivered.

To exercise the right of withdrawal, you must inform us, Beauty Zone e.U., proprietor Andrii Miller, Sonnenallee 122/16, 1220 Vienna, Austria, telephone +43 670 184 7070, e-mail sales@beautyzonecare.eu, of your decision to withdraw by an unequivocal statement, for example by letter or e-mail. You may use the model withdrawal form below, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your withdrawal declaration before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, Beauty Zone will reimburse all payments received from you, including the cost of the least expensive standard delivery offered, without undue delay and no later than fourteen days from the day on which Beauty Zone receives your withdrawal declaration. Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered will not be reimbursed.

Beauty Zone will make the reimbursement using the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you. You will not incur any fees as a result of the reimbursement.

Beauty Zone may withhold reimbursement until Beauty Zone has received the goods back or you have supplied evidence of having sent them back, whichever is the earlier.

You must send back or hand over the goods to Beauty Zone e.U., Sonnenallee 122/16, 1220 Vienna, Austria, without undue delay and no later than fourteen days after sending your withdrawal declaration. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct cost of returning the goods. If goods cannot normally be returned by post because of their nature, the direct return costs are stated on the product page and no later than before the order is placed or, where they cannot reasonably be calculated in advance, are estimated. If the information about such costs required by law was not provided, Beauty Zone bears those costs in accordance with section 15(2) FAGG. By way of exception, for orders with an original delivery address in Austria and an order value of at least EUR 100 after discounts and excluding shipping charges, Beauty Zone bears the direct return costs and, upon request, provides a suitable return label or another suitable and legally compliant return arrangement. This cost coverage applies to the statutory right of withdrawal; it does not apply to the voluntary return right under this § 7.

You are liable for any diminished value of the goods only where that diminished value results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (section 15(4) of the Austrian Distance and Off-Premises Contracts Act, FAGG).

Exception for sealed goods

The right of withdrawal does not apply to goods delivered sealed that are genuinely unsuitable for return for reasons of health protection or hygiene and whose seal was removed after delivery (section 18(1) no. 5 FAGG). This exception is applied only where all statutory requirements are fulfilled for the specific item. A seal is only a protective film, protective band or hygiene seal that cannot be restored to its original condition after opening. Merely opening the shipping packaging or outer sales packaging does not affect the right of withdrawal. If any statutory requirement is not fulfilled, this exception does not apply.

Special transport rules for individual goods, in particular aerosols or flammable liquids, do not affect the statutory right of withdrawal. Please contact Beauty Zone before sending such goods back so that a suitable and legally compliant return arrangement can be coordinated. Contacting Beauty Zone is not a condition for exercising the right of withdrawal within the applicable period.

Model withdrawal form

If you wish to withdraw from the contract, you may complete and return this form. Its use is not obligatory.

To: Beauty Zone e.U., Sonnenallee 122/16, 1220 Vienna, Austria; e-mail: sales@beautyzonecare.eu

I/We (*) hereby give notice that I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if this form is submitted on paper:

Date:

(*) Delete as appropriate.

Voluntary return right

(1) In addition to the statutory right of withdrawal, Beauty Zone grants consumers a voluntary return right of thirty days from the day on which the consumer, or a third party designated by the consumer, acquires physical possession of the goods. The deadline is met if the goods are sent before the thirtieth day expires.

(2) The voluntary return right applies only to unused, complete and undamaged goods in undamaged original packaging and, where applicable, with an unopened and undamaged seal. Statutory rights relating to defective goods remain unaffected regardless of the condition of the packaging.

(3) The consumer bears the direct return costs when using the voluntary return right. The cost coverage and free return arrangement for certain statutory withdrawals do not apply.

(4) After Beauty Zone receives and checks a return that meets these conditions, Beauty Zone will reimburse the purchase price paid for the goods no later than fourteen days thereafter using the same means of payment used for the original payment, unless otherwise expressly agreed. The original delivery costs and additional costs of special delivery methods are not reimbursed under the voluntary return right.

(5) The voluntary return right does not restrict the statutory right of withdrawal, statutory conformity rights or any other mandatory consumer rights.

Entrepreneurs have no statutory right of withdrawal. Returns by entrepreneurs are accepted only by separate agreement.

§ 8 Statutory conformity rights and commercial guarantees

(1) In relation to consumers, the statutory conformity provisions of the Austrian Civil Code (ABGB) and the Austrian Consumer Warranty Act (VGG) apply. Beauty Zone is liable for defects that exist when the goods are handed over and become apparent within two years after handover (section 10(1) VGG).

(2) Where the goods are brought into conformity under section 12(2) VGG by repair or by supplying what is missing, the statutory conformity period is extended once by one year under section 10(2a) VGG.

(3) Claims become time-barred three months after the end of the statutory conformity period applicable in the particular case (section 28 VGG). Where a defect becomes apparent within one year after handover, it is presumed to have existed at the time of handover unless that presumption is incompatible with the nature of the goods or the nature of the defect (section 11 VGG).

(4) Subject to the statutory requirements, the consumer may initially choose between bringing the goods into conformity, including repair or supplying what is missing, and replacement. The selected remedy may be restricted, in particular where it is impossible or would impose disproportionate costs. The consumer is entitled to a price reduction or termination of the contract where the statutory requirements of the VGG are fulfilled. Before providing a remedy, Beauty Zone informs the consumer, as required by section 12(2a) VGG, of the right to choose between bringing the goods into conformity and replacement and of the possible extension of the statutory conformity period under section 10(2a) VGG.

(5) Consumers’ statutory conformity rights are neither excluded nor restricted (section 9 KSchG).

(6) Information concerning the minimum durability date, the period of use after opening and storage conditions constitutes usage and safety information. It does not restrict statutory conformity rights and does not in itself constitute a commercial guarantee of durability.

(7) A commercial guarantee exists only where it is expressly promised on the product page or in a separate guarantee statement. Any commercial guarantee applies in addition to statutory conformity rights and does not restrict them.

§ 9 Liability in relation to consumers

(1) Beauty Zone is liable to consumers in accordance with the statutory provisions.

(2) Liability under the Austrian Product Liability Act and liability for damage arising from injury to life, body or health remain unaffected.

§ 10 Supplementary provisions for entrepreneurs

(1) This section applies exclusively to entrepreneurs within the meaning of section 1 KSchG.

(2) In the event of a conflict, the following order of precedence applies: an individual written order or order confirmation, these Terms and then non-mandatory statutory provisions. Deviating terms of the entrepreneur do not become part of the contract even if Beauty Zone does not expressly object to them.

(3) Beauty Zone may require evidence of a valid trade licence before the first delivery. Goods intended exclusively for commercial or professional use are supplied only to entrepreneurs where the item is marked accordingly.

(4) The entrepreneur must examine the goods after delivery to the extent practicable in the ordinary course of business and must notify Beauty Zone of identifiable defects, incorrect deliveries or quantity discrepancies within a reasonable period in text form, in particular by e-mail. Hidden defects must be notified within a reasonable period after discovery in text form. If notice is not given in time, the legal consequences of section 377 of the Austrian Commercial Code (UGB) apply.

(5) If an entrepreneur is responsible for a payment default, the entrepreneur owes default interest at 9.2 percentage points above the base interest rate under section 456 UGB. If the entrepreneur is not responsible for the default, the statutory interest rate under section 1000(1) ABGB applies. Beauty Zone may additionally claim the fixed amount of EUR 40 under section 458 UGB and any further necessary and appropriate recovery costs that are proportionate to the claim.

(6) The goods remain the property of Beauty Zone until all claims arising from the business relationship have been paid in full. If the goods subject to retention of title are processed, mixed or combined with other items, Beauty Zone acquires co-ownership in proportion to the value of the goods subject to retention of title and the value of the other items. The entrepreneur may resell the goods subject to retention of title in the ordinary course of business and hereby assigns to Beauty Zone the resulting claims against its customers up to the amount of the outstanding claims. The assignment must be recorded in the entrepreneur’s books. Beauty Zone must be notified without undue delay of seizures or other access by third parties.

(7) The entrepreneur may set off only counterclaims that are undisputed or established by a final court decision. A right of retention may be exercised only in respect of claims arising from the same contractual relationship.

(8) Between entrepreneurs, the application of section 934 ABGB is excluded by agreement pursuant to section 351 UGB.

(9) In relation to entrepreneurs, Beauty Zone is liable without limitation for intent, gross negligence and damage arising from injury to life, body or health. In cases of slight negligence, Beauty Zone is liable only for breach of material contractual obligations and the amount of liability is limited to loss typical of the contract and foreseeable when the contract was concluded. Liability under mandatory statutory provisions, including the Austrian Product Liability Act, remains unaffected.

(10) Entrepreneurs have no right of withdrawal under § 7. Returns are accepted only by separate agreement.

(11) For disputes with entrepreneurs, the court having subject-matter jurisdiction at Beauty Zone’s registered place of business in Vienna has exclusive jurisdiction unless mandatory statutory jurisdiction provides otherwise.

§ 11 Data protection

Personal data is processed in accordance with the GDPR and the Privacy Policy made available on the website.

§ 12 Complaints and alternative dispute resolution

(1) Complaints may be sent to sales@beautyzonecare.eu.

(2) Unless otherwise agreed in a particular case or a specific obligation applies, Beauty Zone is neither legally obliged nor generally willing to participate in proceedings before a consumer alternative dispute resolution body. A decision on voluntary participation will be made in the particular dispute.

(3) If a dispute with a consumer cannot be settled, Beauty Zone will inform the consumer, in accordance with section 19(3) of the Austrian Alternative Dispute Resolution Act (AStG), on paper or another durable medium of the competent alternative dispute resolution body and whether Beauty Zone will participate in proceedings in the particular case.

§ 13 Final provisions

(1) Austrian law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law applies only to the extent that it does not deprive the consumer of protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

(2) For actions against a consumer whose domicile, habitual residence or place of employment is in Austria, the mandatory jurisdiction rules of section 14 KSchG apply. Mandatory international and foreign consumer jurisdiction rules remain unaffected. Section 10(11) applies in relation to entrepreneurs.

(3) If any provision of these Terms is or becomes invalid, the validity of the remaining provisions remains unaffected. The statutory provisions apply in place of the invalid provision. This does not constitute an agreement to preserve an invalid consumer term by reducing its scope.