Refund policy

Right of Withdrawal and Returns

This page reproduces § 7 of our Terms and Conditions word for word. Where this page and § 7 of the Terms and Conditions are read together, they have the same content. The German edition of this text is available in the German version of this shop.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, acquire physical possession of the goods. Where multiple goods ordered in one order are delivered separately, the period begins on the day on which you or the third party designated by you acquire physical possession of the last goods delivered.

To exercise the right of withdrawal, you must inform us, Beauty Zone e.U., proprietor Andrii Miller, Sonnenallee 122/16, 1220 Vienna, Austria, telephone +43 670 184 7070, e-mail sales@beautyzonecare.eu, of your decision to withdraw by an unequivocal statement, for example by letter or e-mail. You may use the model withdrawal form below, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your withdrawal declaration before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, Beauty Zone will reimburse all payments received from you, including the cost of the least expensive standard delivery offered, without undue delay and no later than fourteen days from the day on which Beauty Zone receives your withdrawal declaration. Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered will not be reimbursed.

Beauty Zone will make the reimbursement using the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you. You will not incur any fees as a result of the reimbursement.

Beauty Zone may withhold reimbursement until Beauty Zone has received the goods back or you have supplied evidence of having sent them back, whichever is the earlier.

You must send back or hand over the goods to Beauty Zone e.U., Sonnenallee 122/16, 1220 Vienna, Austria, without undue delay and no later than fourteen days after sending your withdrawal declaration. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct cost of returning the goods. If goods cannot normally be returned by post because of their nature, the direct return costs are stated on the product page and no later than before the order is placed or, where they cannot reasonably be calculated in advance, are estimated. If the information about such costs required by law was not provided, Beauty Zone bears those costs in accordance with section 15(2) FAGG. By way of exception, for orders with an original delivery address in Austria and an order value of at least EUR 100 after discounts and excluding shipping charges, Beauty Zone bears the direct return costs and, upon request, provides a suitable return label or another suitable and legally compliant return arrangement. This cost coverage applies to the statutory right of withdrawal; it does not apply to the voluntary return right under this § 7.

You are liable for any diminished value of the goods only where that diminished value results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (section 15(4) of the Austrian Distance and Off-Premises Contracts Act, FAGG).

Exception for sealed goods

The right of withdrawal does not apply to goods delivered sealed that are genuinely unsuitable for return for reasons of health protection or hygiene and whose seal was removed after delivery (section 18(1) no. 5 FAGG). This exception is applied only where all statutory requirements are fulfilled for the specific item. A seal is only a protective film, protective band or hygiene seal that cannot be restored to its original condition after opening. Merely opening the shipping packaging or outer sales packaging does not affect the right of withdrawal. If any statutory requirement is not fulfilled, this exception does not apply.

Special transport rules for individual goods, in particular aerosols or flammable liquids, do not affect the statutory right of withdrawal. Please contact Beauty Zone before sending such goods back so that a suitable and legally compliant return arrangement can be coordinated. Contacting Beauty Zone is not a condition for exercising the right of withdrawal within the applicable period.

Model withdrawal form

If you wish to withdraw from the contract, you may complete and return this form. Its use is not obligatory.

To: Beauty Zone e.U., Sonnenallee 122/16, 1220 Vienna, Austria; e-mail: sales@beautyzonecare.eu

I/We (*) hereby give notice that I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if this form is submitted on paper:

Date:

(*) Delete as appropriate.

Voluntary return right

(1) In addition to the statutory right of withdrawal, Beauty Zone grants consumers a voluntary return right of thirty days from the day on which the consumer, or a third party designated by the consumer, acquires physical possession of the goods. The deadline is met if the goods are sent before the thirtieth day expires.

(2) The voluntary return right applies only to unused, complete and undamaged goods in undamaged original packaging and, where applicable, with an unopened and undamaged seal. Statutory rights relating to defective goods remain unaffected regardless of the condition of the packaging.

(3) The consumer bears the direct return costs when using the voluntary return right. The cost coverage and free return arrangement for certain statutory withdrawals do not apply.

(4) After Beauty Zone receives and checks a return that meets these conditions, Beauty Zone will reimburse the purchase price paid for the goods no later than fourteen days thereafter using the same means of payment used for the original payment, unless otherwise expressly agreed. The original delivery costs and additional costs of special delivery methods are not reimbursed under the voluntary return right.

(5) The voluntary return right does not restrict the statutory right of withdrawal, statutory conformity rights or any other mandatory consumer rights.

Entrepreneurs have no statutory right of withdrawal. Returns by entrepreneurs are accepted only by separate agreement.

Contract language

Contracts can be concluded in German and in English. The withdrawal instructions in the language in which the contract was concluded apply to that contract. The German edition is available in the German version of this shop.